Screen Sharing
A secure connection lets the technician view your screen directly and work on the fault as it appears, rather than relying on a description of it over the phone.
Remote Support
A remote session connects you with a technician without a visit to any of our stores. Software faults, account setup and basic training are handled through a secure screen-sharing connection, wherever you happen to be working from.
Book Remote Session
From £29 · 30 minutes minimum
How Remote Support Works
Software Troubleshooting
Most software faults can be resolved this way, without bringing the device into a workshop at all.
Live Training
Some sessions cover training instead of a fault. The technician demonstrates a task on screen, and you repeat the same steps on your own device as you go.
Phone Support
Certain issues need only a short call. A technician explains the fix by phone directly, without a screen-sharing session being opened at all.
Simple 3-Step Process
Book Session
Sessions can be booked online or by telephone, at a time that fits your day.
Connect Securely
Once booked, instructions for a secure connection are sent through. Setup takes a few minutes on most devices.
Get Fixed
The technician resolves the issue during the session, and explains what caused it once the work is done.
What We Can Help With
- Software installation and setup
- Email and internet configuration
- Software training and tutorials
- Password recovery assistance
- App installation and configuration
- Backup setup and restoration
- Operating system troubleshooting
- Virus and malware removal
- Cloud service setup (iCloud, Google Drive, OneDrive)
- Device synchronisation help
- Performance optimisation
- Printer and device connectivity
Session Packages
Sessions are priced by length. Choose whichever fits the issue you are dealing with.
£29
Quick fixes, simple software questions and password help fall within this length.
£49
Virus removal, setup tasks and cloud configuration usually need this much time.
£69
Full system setup, training sessions and more involved fixes are covered here.
Device Compatibility
Remote access differs by device type. The table below shows what each one supports.
| Device Type | Remote Access | Screen Share | Voice Guidance |
|---|---|---|---|
| Windows PC / Laptop | |||
| Mac / MacBook | |||
| iPad | |||
| Android Phone / Tablet | |||
| iPhone |
Remote Support Information
Is remote support secure?
Yes. Connections are encrypted, and access ends automatically once the session closes. Nothing on the device stays reachable by us afterward.
What devices support remote assistance?
Windows and Mac computers accept full remote control. Phones and tablets are more limited and generally rely on screen sharing rather than direct control of the device.
How long does a typical session last?
Most sessions run between thirty and sixty minutes, depending on what the issue involves. Longer sessions are available where more setup work is needed.
What if you cannot fix my problem remotely?
Some faults need physical access to the device and cannot be resolved over a remote connection. In that case, the technician recommends an in-store or mail-in repair instead.
Do I need special software for remote support?
No separate purchase is required beforehand. A small connection tool is provided by our team at the start of the session and removed once it ends.
Book a Remote Support Session
Help is available the same day, from wherever you are, without any travel involved.
- 30-Day Warranty
- Same-Day Service
- £45 diagnostic, waived on repair