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PS5 · Xbox · Nintendo Switch specialists

Games console repair in Newcastle, Sunderland & Heaton

HDMI port replacement, no-power faults, overheating and Joy-Con drift — repaired properly across PlayStation, Xbox, Nintendo Switch, Steam Deck and more. We diagnose the fault first, confirm the fix and price, and only then get to work.

Book a Console Repair
  • Free diagnostics before any repair
  • Micro-soldering & board-level repair
  • Walk-in or UK mail-in service
JD DIAGNOSTICS
HDMI & powerDiagnosing fault...
01
Repairs available across 3 local stores
Free diagnostics Every console is assessed before any repair or cost is agreed.
Micro-soldering Board-level HDMI and power repairs, done in-house.
Lifetime guarantee Your repair is covered by our guarantee on parts and labour.
3 local stores Visit JD Phones in Newcastle, Sunderland or Heaton.
Common console repairs

What is wrong with your console?

Not sure what has failed? That's fine. Our technicians diagnose the fault first and explain what is wrong and what the repair involves before anything is agreed.

01

HDMI Port Replacement

Black screen or no display is almost always a damaged HDMI port. We micro-solder a new HDMI port on PS5, PS4, Xbox Series X/S and Nintendo Switch, rather than guessing at cables and settings first.

We can help with:

  • No signal or blank screen
  • Loose or wobbling HDMI port
  • Intermittent display issues
  • Port not micro-soldering securely
  • Post-repair display testing
Book an HDMI port repair
02

No Power / Won’t Turn On

Blue, white or red light and nothing on screen, or nothing at all — we diagnose the power supply, board and components to find out why it will not boot.

We can help with:

  • No signal or standby light only
  • Light flickers then shuts off
  • Console won't respond to power button
  • Blown power supply component
  • Full board-level power diagnostic
Book a power diagnostic
03

Overheating & Loud Fan

Shutting down mid-game or sounding like a jet engine is a sign the cooling system is struggling. We clean, re-paste and replace the fan if needed, to bring temperatures and noise levels back down.

We can help with:

  • Console shuts down under load
  • Loud, constant fan noise
  • Thermal paste dried out
  • Dust-blocked heatsink or vents
  • Full internal deep clean
Book a cooling service
04

PS5 Liquid Metal Replacement

Sony used liquid metal on the PS5 APU rather than thermal paste. It migrates and dries out over time, which is a serious cycling and overheating risk that standard thermal paste doesn't fix.

We can help with:

  • Recurring overheat shutdowns
  • Liquid metal migration on the board
  • Safe replacement and reapplication
  • Full APU and heatsink inspection
  • Post-service stress testing
Book a PS5 liquid metal service
05

Disc Drive Repair

Won’t load or spins, grinding or insert — we inspect or replace the disc drive on PlayStation and Xbox disc consoles.

We can help with:

  • Disc not read or ejecting repeatedly
  • Grinding or clicking noise on load
  • Disc drive not spinning at all
  • Laser lens cleaning and calibration
  • Full drive replacement
Book a disc drive repair
06

Joy-Con & Controller Drift

Stick drift on Nintendo Joy-Con, DualSense and Xbox controllers — we replace the analogue stick module so your input is accurate again.

We can help with:

  • Characters moving with no input
  • Sticks feeling loose or sticky
  • Buttons registering as stuck
  • Analogue module replacement
  • Full controller re-calibration
Book a controller repair
07

Storage, Liquid & Board-Level

SSD failures and corrupted storage, liquid damage and deeper board-level faults — diagnosed properly, not guesswork.

We can help with:

  • Console won't recognise storage
  • Liquid spill or submersion
  • Corrupted save data recovery
  • Micro-soldering board repair
  • Full fault report before repair
Book a diagnostic
Repair guides by console

Each console goes wrong in its own way

Each of these covers the detail for that specific machine — what actually falls on it, how we let the common faults sort, and what the repair involves.

PS5 Repair

HDMI port replacement, liquid metal reapplication and deep cleaning across every PS5 revision.

PS5 repairs

Xbox Repair

HDMI port replacement, thermal paste renewal and deep cleaning across Series X, Series S and Xbox One.

Xbox repairs

Steam Deck Repair

Battery, screen, stick drift, charging port and shell work both the OLED and LCD Steam Deck.

Steam Deck repairs

Controller Repair

Stick drift, dead buttons, triggers and charging faults on DualSense, Joy-Con and Pro controllers.

Controller repairs
Consoles we repair

From current-gen to retro and handhelds

Don’t see yours listed? Book under the closest match and add the model in your notes.

PlayStation

PS5, PS4 and PS4 Pro repairs, including disc and digital editions.

  • PS5
  • PS5 Digital
  • PS4 Pro
View PlayStation repairs

Xbox

Xbox Series X, Series S and Xbox One repairs.

  • Series X
  • Series S
  • Xbox One
View Xbox repairs

Nintendo

Nintendo Switch, Switch OLED and Switch Lite repairs.

  • Switch 2
  • Switch OLED
  • Switch Lite
View Nintendo repairs

Steam Deck

LCD and OLED Steam Deck repairs across all damage.

  • Steam Deck LCD
  • Steam Deck OLED
View Steam Deck repairs

Controllers

DualSense, DualShock, Xbox and Joy-Con controller repairs.

  • PS5 DualSense
  • Xbox Series controller
  • Joy-Con
View controller repairs

Other Consoles

Older or less common devices, diagnosed before any repair is agreed.

  • ASUS ROG Ally
  • Lenovo Legion Go
Get a free diagnostic

Controller repairs

Stick drift, dead buttons, triggers and connection drop-outs — fixed on PS5 DualSense, Xbox Series X|S and Nintendo Joy-Con and Pro Controllers. You get free diagnostics before we agreed with the repair, and no fix, no fee.

Controller repair details Book a controller repair
How it works

From drop-off to collection

Bring us the console, or send it to us, and we take it from there.

  1. 01

    Book or walk in

    Bring your console to our Newcastle workshop or book online in under 2 minutes.

  2. 02

    Free diagnostic

    We confirm the exact fault and give a fixed price before any work starts.

  3. 03

    Expert repair

    Micro-soldering and component-level repair work done in-house at our workshop.

  4. 04

    Collection & warranty

    Tested with you at handover and backed by our guarantee on parts and labour.

Console repair guidance

Not sure what to do next?

How do I know if it’s the HDMI port or something else?

If the display flickers, drops out when the cable is moved, or shows no signal at all while the console's power light stays on, it's very likely the HDMI port. A completely dead console with no lights points to a power supply or board fault instead. Our free diagnostic confirms which one it is before you pay anything.

What should I bring with my console?

Bring the console itself. You don't need the power cable, HDMI lead or box unless the fault is intermittent and only happens with your specific cable — in that case, bring it along too.

How long do console repairs take?

Most HDMI, power and controller repairs are completed the same day or within 24–48 hours. Micro-soldering, liquid metal and board-level repairs typically take 2–5 working days depending on parts availability.

Is it worth repairing an older console?

In most cases, yes — an HDMI port or fan repair typically costs far less than a replacement console, and your saves and game library stay intact. We'll always tell you honestly if a repair isn't worthwhile.

Frequently asked questions

Console repair FAQs

Need advice about a fault or console model? Speak to the team and we’ll point you in the right direction.

Contact JD Phones
1. Do you repair PS5, Xbox Series X|S and Nintendo Switch?

Yes. JD Phones repairs PS5, PS4, Xbox Series X|S, Xbox One, Nintendo Switch (including OLED and Lite) and Steam Deck, covering HDMI, power, overheating and controller faults.

2. How much does a console repair cost?

Pricing depends on the fault and console model. We give a free diagnostic and a fixed price quote before any repair work begins — there's no charge to find out what's wrong.

3. Can you fix PS5 / Xbox HDMI ports?

Yes. HDMI port replacement is one of our most common repairs. We micro-solder a new port in place rather than replacing the whole motherboard, keeping the cost down.

4. Can you fix Joy-Con drift?

Yes. We replace the analogue stick module inside Nintendo Joy-Con controllers to fully resolve drift, rather than just cleaning around the stick.

5. My console overheats and shuts down — can you help?

Yes. This is usually caused by dried thermal paste or (on PS5) migrated liquid metal. We clean the internals, reapply thermal compound or liquid metal, and stress test before returning it.

6. Where are you based?

JD Phones has repair workshops in Newcastle, Sunderland and Heaton, plus a UK-wide mail-in repair service for customers who can't visit in person.

Three local stores

Find your nearest JD Phones

Whether you are looking for a console repair in Newcastle, Sunderland or Heaton, you can visit one of our local stores for advice, diagnostics and repairs.

01

Newcastle

23 Nelson Street
Newcastle upon Tyne, NE1 5AN
Get directions
Ready to get back to playing?

Bring us the fault. We will work out the fix.

Not in or near Newcastle, Sunderland or Heaton? We offer free UK-wide mail-in service, so book in via the site and post your console to us from anywhere in the UK.

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