01
Book Online
Choose the repair you need and provide a few details about your device and the problem you are experiencing.
UK-Wide Device Repair
Mail-In Device Repair Without the Hassle
Cannot visit our Newcastle, Sunderland or Heaton stores? Send your device to JD Phones from anywhere in the UK.
Tell us what needs fixing, securely post your device to us and our repair team will assess the problem before carrying out the agreed repair. Once the work is complete, we send your device back to you safely.
Tracked return delivery
Repairs by experienced technicians
Warranty included
Available across the UK
A Simple Way to Get Your Device Repaired
You do not need to travel to a shop to get your device fixed. Our UK mail-in repair service lets you send your phone, tablet or computer to JD Phones for professional repair.
02
Pack Your Device
We will provide the information you need to send your device to us. Pack it securely and use a tracked delivery service where possible.
03
We Inspect & Repair
Once your device arrives, our technicians check the reported fault and carry out the agreed repair using suitable replacement parts.
04
We Send It Back
After the repair has been completed and tested, your device is securely packaged and returned to you with tracked delivery.
Pack Your Device Carefully
Your device will be travelling through the postal network, so good packaging matters.
- Use a strong, appropriately sized box.
- Protect the device with bubble wrap or another suitable protective material.
- Do not leave the device loose inside the package.
- Include the information requested during the booking process.
- Remove SIM cards and personal accessories unless they are required for the repair.
- Keep your tracking details until your repair has been completed.
Device Repairs Available Across the UK
From broken screens to battery problems, our mail-in service covers a wide range of common device repairs.
Phone Repairs
- iPhone screen replacement
- iPhone battery replacement
- Android screen repair
- Android battery replacement
- Charging port repair
- Water damage assessment
- Camera repairs
- Back glass replacement
Tablet Repairs
- iPad screen replacement
- iPad battery replacement
- Charging port repair
- Android tablet repair
- Software troubleshooting
- Camera and button repairs
Laptop & MacBook Repairs
- MacBook screen repair
- MacBook battery replacement
- Laptop screen replacement
- Keyboard replacement
- Charging and power faults
- Hardware diagnostics
- Performance-related repairs
Professional Repairs Without the Journey
Sending your device away can feel risky. That is why we keep the process straightforward and give you clear information at every stage.
Securely Handled
Your device is handled carefully from arrival through testing and return.
Experienced Technicians
Our repair team works across a wide range of phones, tablets and computers.
No Unnecessary Work
We focus on the fault you have reported and explain any additional work before proceeding.
Repair Warranty
Eligible repairs are covered by our repair warranty, giving you added confidence after your device is returned.
Choose Your Nearest JD Phones Location
Our physical stores are based in the North East, but our mail-in repair service is available to customers throughout the UK.
Newcastle
23 Nelson StreetNewcastle upon Tyne, NE1 5AN Get directions
Sunderland
7 Union StreetSunderland, SR1 3BT Get directions
Heaton
222 Chillingham RoadNewcastle, NE6 5LP Get directions
Not sure which address to use? Contact our team before sending your device and we will confirm the correct postal details for your repair.
Mail-In Repair FAQs
How do I send my device to JD Phones?
Book your repair online first. We will provide the information you need to send your device to us securely. Use suitable protective packaging and keep your delivery tracking information.
Can I send my phone for repair from anywhere in the UK?
Yes. Our mail-in repair service is available to customers across the UK, so you do not need to live near Newcastle, Sunderland or Heaton.
How long does a mail-in repair take?
Repair times depend on the device, fault and availability of parts. We will give you a better estimate once we know the model and problem.
Will I receive a repair quote before work starts?
We will assess the reported problem and explain the repair before carrying out additional work that was not agreed during booking.
Is my device insured while it is being returned?
We recommend using an appropriate tracked and insured delivery service when sending your device to us. Return arrangements will depend on the service selected.
Can I track my repair?
Contact our team with your booking information and we can help you check the progress of your repair.
Ready to Post Your Device?
Book your repair online and we will guide you through the next steps. You can use our mail-in service even if you are outside Newcastle, Sunderland or Heaton.