Phone repair specialists — Newcastle, Sunderland & Heaton
Phone repairs for every brand, sorted properly
iPhone, Samsung, Google Pixel, OnePlus or another Android phone — JD Phones repairs the models people actually bring in, not just the flagship of the month. Most screen, battery and charging repairs are completed the same day, and UK-wide mail-in is available if you cannot reach one of our stores.
- Clear pricing before any repair
- Same-day repairs available
- Walk-in or UK mail-in service
Common repairs
From 60 minutes
Repair guarantee
Lifetime cover
Repairs available across 3 local stores
What is wrong with your phone?
Not sure which repair you need? That's fine. Our technicians inspect your phone, identify the fault and explain your repair options before anything is carried out.
01
Phone Screen Repair
A cracked screen is not the only issue to worry about. Black screens, touchscreen problems, flickering and dead pixels can all affect how your phone works, whatever brand you carry.
We can help with:
- Cracked or damaged screens
- Touchscreen not responding
- Display and OLED problems
- Black or flickering screens
- Post-repair screen testing
02
Phone Battery Replacement
If your phone no longer lasts through the day, is unexpectedly slower to charge, or the battery has swollen, we check and recommend the appropriate fix.
We can help with:
- Fast battery drain
- Poor battery health
- Unexpected shutdowns
- Battery replacement
- Charging performance checks
03
Phone Charging Port Repair
A phone that only charges at certain angles, or not at all, can be a damaged or debris-blocked port. We inspect the port for a recommendation, as cleaning is sometimes all it takes to save the internals from the damage.
We can help with:
- Charging port cleaning
- Loose cable connections
- Intermittent charging
- Port inspection
- Charging tests
04
Liquid & Water Damage Diagnostics
Liquid damage can affect a phone gradually, causing faults that appear days after the spill or drop. We check the board for corrosion before recommending further action.
We can help with:
- Liquid exposure checks
- Corrosion assessment
- Component-level assessment
- Data safe recovery steps
- Honest repair vs replace advice
05
Camera, Speaker & Mic Repair
Blurry or faulty cameras, microphone and speaker faults can make an otherwise usable phone frustrating. We diagnose the affected component and test the relevant function after repair.
We can help with:
- Blurry or faulty cameras
- Microphone problems
- Speaker faults
- Call audio issues
- Camera and audio testing
06
Software & Performance Diagnostics
Slow performance, restarting, or a phone that just is not behaving normally is not always a hardware fault. We run diagnostics to find the root cause before any parts are touched.
We can help with:
- Slow or freezing devices
- Unexpected restarts
- Storage and software checks
- Pre-repair diagnostics
- Data safe workflow where possible
Repairs across the brands people actually own
Every phone is treated on its own merits and parts, not a generic checklist. Pick your brand below to start a repair, or book directly if you already know what is wrong.
Apple iPhone
Screen, battery, charging and camera repairs across current and older iPhone generations.
- iPhone 16 & 15
- iPhone 14 & 14 Pro
- Older models
Samsung Galaxy
Galaxy S, A and Z series repairs, including foldable screen and hinge repairs.
- Galaxy S series
- Galaxy A series
- Galaxy Z Flip
Google Pixel
Display and camera repairs for Pixel Pro and standard models.
- Pixel Pro
- Pixel standard models
- Older Pixel models
OnePlus
Screen, battery and charging repairs for OnePlus flagship and Nord devices.
- OnePlus flagship series
- OnePlus Nord
Xiaomi & Other Android
Xiaomi, Oppo, Huawei, Motorola and other Android phones, diagnosed before any repair is agreed.
- Xiaomi & Redmi
- Oppo & Huawei
- Motorola & more
Not Sure Which Brand?
Bring it in or send it to us and our technicians will diagnose the fault before recommending anything.
- Free diagnostics
- Clear pricing upfront
Popular models we repair regularly
These are some of the phones we see most often in-store — if yours is not listed, ask us and we will confirm the available repair options.
iPhone 16 Pro
iPhone 15
iPhone 14
iPhone 13
Galaxy S24 Ultra
Galaxy A54
Galaxy Z Flip
Pixel 9 Pro
Pixel 8
OnePlus 12
OnePlus Nord
iPhone SE
Getting your phone repaired is straightforward
You do not need to know what has gone wrong before bringing it to us. Tell us what the phone is doing, and our technicians will take it from there.
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01
Book & triage
Book online, call, or visit one of our stores. Tell us the fault and how urgent it is, so we can plan the right repair path.
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02
Diagnostic confirmation
We inspect the phone and confirm the fault, with device-specific testing before any work or quoting starts.
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03
Repair & QA
Our technicians carry out the repair using parts suited to your device, with quality checks on the repaired functions.
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04
Collection & aftercare
We walk you through what was completed and what to expect. Anything additional can be arranged without repeating the full triage.
Phone repairs, done properly
Why diagnostics come first
A cracked screen is not always the only issue. A phone with any fault will not charge properly if the battery is also compromised. Diagnostics before any parts touch your device confirm the fault, so you're only paying once for the actual problem.
Consistent coverage across every brand
We do not treat Android repairs as an afterthought to iPhone work. Samsung, Pixel, OnePlus and other Android phones get the same diagnostic-first process as any iPhone that comes through the door.
Built around Newcastle customers
Most people booking a phone repair are staff and students, and they don't want to lose a day to it. That is why walk-in and same-day service is available across every store, and why the repair engagement is agreed upfront before any work.
Book locally or send it in
Everything on this page leads to the same booking route, calling a store, or our UK-wide mail-in service if you cannot get to Newcastle, Sunderland or Heaton through to return delivery. Repairs are tracked from drop-off or dispatch through to return delivery.
Phone repair FAQs
Need advice about a fault, brand or repair option? Speak to the team and we’ll point you in the right direction.
Contact JD Phones1. Do you repair all phone brands?
Yes. JD Phones repairs iPhone, Samsung Galaxy, Google Pixel, OnePlus and most other Android phone brands, covering screen, battery, charging port and camera repairs.
2. How long does a phone repair take?
Most screen and battery repairs are completed in around 60 minutes while you wait. More complex repairs, such as board-level or liquid damage diagnostics, may take 1–3 working days.
3. Can I book directly from this page?
Yes. You can book a phone repair directly through this page, by phone on 0191 222 1700, or by visiting one of our stores in Newcastle, Sunderland or Heaton.
4. Do you use quality parts for repairs?
Yes. We use parts matched to your specific device rather than a one-size-fits-all approach, and every repair is backed by our lifetime guarantee on parts and labour.
5. What if I am not sure which fault to select?
That's fine — book a free diagnostic and describe what your phone is doing. Our technicians will identify the fault and confirm pricing before any repair begins.
6. Can you help with data-sensitive devices?
Yes. We follow a data-safe workflow wherever possible and will flag any risk to your data before starting a repair, particularly for liquid damage or board-level work.
Find your nearest JD Phones
Whether you are looking for a phone repair in Newcastle, Sunderland or Heaton, you can visit one of our local stores for advice, diagnostics and repairs.
Newcastle
23 Nelson StreetNewcastle upon Tyne, NE1 5AN Get directions
Sunderland
7 Union StreetSunderland, SR1 3BT Get directions
Heaton
222 Chillingham RoadNewcastle, NE6 5LP Get directions
Ready to get your phone sorted?
Bring us the problem. We will work out the repair.
You can visit us in Newcastle, Sunderland or Heaton, book online, or use our UK-wide mail-in service to send your phone to us for repair from anywhere in the UK.
Book a Phone Repair
UK Mail-In Repair
Walk in locally or send your phone to us from anywhere in the UK.